Use Case: Processor

People working in office using QFD.

A 2021 U.S. Public Interest Research Group Report stated the CFPB received over 9,000 complaints from April 2017 to April 2021 regarding a pattern of

People working in the office together

Transaction Clarity and its Influence on Friendly Fraud A 2021 Business Wire Press Release revealed that for every friendly fraud case that goes uncontested, 50%

Financial institutions typically allocate as few resources as possible to non-revenue generating departments. With regards to fraud and disputes, lack of resource allocation results in

The immense growth seen in the Fintech industry over the past decade has benefited the financial sector. Whether it be traditional banks and their account

How Fraud and Disputes Affect CFPB Complaints

When it comes to CFPB (Consumer Financial Protection Bureau) complaints, issuers typically resort to a chargeback-centered approach in response. This method increases losses to fraud,

Introduction The banking industry is losing billions of dollars per year to fraud1. This is compounded by new trends in friendly fraud and increasing costs

Man and woman sitting in office with face masks, man working on computer with QFD software

The social guidelines around COVID-19 resulted in a significant realignment of consumer behavior. E-commerce and digital platforms are booming during the pandemic, while traditional brick-and-mortar

Solving the Challenges Facing Pandemic Stressed Fraud & Dispute Teams

The COVID-19 pandemic has significantly disrupted our daily lives, both personally and professionally. On a scale from 1 to 10, according to a recent report

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Regulatory Compliance is Tricky, Ignoring it is Costly

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