Use Case: Credit Union

Spotting an unexpected charge on your bank statement can throw you off, especially in today’s world of digital payments and subscriptions. Whether it’s a double

Issuing a provisional credit is one of the most consequential — and time-sensitive — decisions in dispute management. Get it wrong and you face regulatory

Chargebacks are one of the most operationally complex challenges financial institutions face — and with fraud rates rising, the stakes are higher than ever. This

Regulation Z covers credit card and open-end credit disputes — and the rules are stricter than many teams realize. This guide walks through the core

In today’s rapidly evolving financial landscape, effective dispute resolution has become a critical component of organizational success. As businesses navigate the complexities of customer interactions

Regulation E governs electronic fund transfer disputes — and if your institution issues debit cards, ACH transactions, or prepaid accounts, it governs you. This guide

Introduction The banking industry is losing billions of dollars per year to fraud1. This is compounded by new trends in friendly fraud and increasing costs

In this article, we explore how the fraud and disputes process can impact financial inclusion, and why automating the process can be a gamechanger for

One of the many symptoms of the industry-wide problem of lack of resources and best practices for banks to refer to when incorporating regulatory requirements

As issuers adopt instant payments, it is crucial to evaluate the fraud management processes in place and determine whether account holders have the necessary support