Use Case: Credit Union

When financial institutions scale, merge, acquire, and reach new asset thresholds, issuers need to be proactive about their fraud and dispute management process. Falling behind

Legacy infrastructure is limiting the ability for financial institutions to approach digital transformation and leading financial institutions to believe they are further along in their

Fraud and dispute management is a cost-driven business. Financial institutions are suffering losses within claims departments while also attempting to meet account holder needs during

A 2021 U.S. Public Interest Research Group Report stated the CFPB received over 9,000 complaints from April 2017 to April 2021 regarding a pattern of

Transaction Clarity and its Influence on Friendly Fraud A 2021 Business Wire Press Release revealed that for every friendly fraud case that goes uncontested, 50%

Financial institutions typically allocate as few resources as possible to non-revenue generating departments. With regards to fraud and disputes, lack of resource allocation results in

The immense growth seen in the Fintech industry over the past decade has benefited the financial sector. Whether it be traditional banks and their account

When it comes to CFPB (Consumer Financial Protection Bureau) complaints, issuers typically resort to a chargeback-centered approach in response. This method increases losses to fraud,