Partner with Quavo and Unlock New Growth Opportunities in Fintech

Auriemma Roundtables gives leading companies access to the right people, insights, and data to help optimize business practices, maximize efficiency, and navigate complexity. The result? Solutions that provide ROI and a roadmap for clients’ future.

Auriemma Roundtables’ benchmarking studies analyze key metrics inputs across hundreds of business areas, touching nearly every corner of the financial services industry. Our data tools and dashboards help clients identify emerging patterns that can inform strategy and decision making.

With Auriemma Roundtables’ data suite, companies can not only examine broader trends but understand if their performance aligns with industry best practices

“Like Auriemma Roundtables, Quavo is focused on helping the industry increase efficiency and
improve operations. Our partnership has empowered Quavo to highlight the role that data plays
in understanding the complexities of the dispute landscape. Our shared commitment to
delivering actionable, timely solutions to our stakeholders is a cornerstone of the partnership.”
– Warren Murphy, Director, Auriemma Roundtables

Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 200 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 99 Availability Zones within 31 geographic regions, with announced plans for 15 more Availability Zones and five more AWS Regions in Canada, Israel, Malaysia, New Zealand, and Thailand. Millions of guests—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

CRG is a payments consultancy with expertise in Dispute Resolution, with a team that includes the former Head of Global Disputes at Visa and the former SVP of Global Disputes at Mastercard.

We work hand in hand with our clients to ensure that adopting Quavo fully optimizes their dispute operations, accelerating ‘time to value’ while minimizing disruption to their existing business and employees. This includes the development of a clear business case to show senior stakeholders the full potential for performance improvement that automation can deliver to their business.

“Quavo offers partners like CRG the can-do execution focus of a startup, with the deep disputes and technology knowledge of payments industry veterans. They share our growth mindset, with which we can jointly focus on things that really matter to clients and will shift the needle on commercial performance.” Andrew Cowley – Director New Product Development

Episode Six (E6) helps banks and brands create payment products their customers love. We provide proven, bank-grade technology and industry expertise that can power almost any payments use case. Whether you want to offer virtual accounts and digital wallets, issue commercial or consumer credit cards, offer rewards, or provide installments, E6 can make it possible.

Our cloud-native platform, TRITIUM®, provides you a real-time ledger that works with your legacy infrastructure. With a range of easy-to-use APIs, you can quickly build market-leading products, without having to impact your core banking systems.

E6 operates across 40 countries with a global team in the U.S., Europe, Japan, Singapore, Hong Kong, Australia, and India.

With banking and issuer clients on five continents, Episode Six’s (E6) configurable TRITIUM® platform enables leading payment brands to gain an edge on the competition. Quavo is partnering with E6 to provide payment dispute processing and an offering for Reg E, Reg Z, and NACHA compliance. We’re thrilled to join forces and help our clients leave behind legacy technology and build products their customers love.

With over 30 years of experience in the financial services and technology space, Fisent Technologies has developed Fisent Risk and BizAI. BizAI is a GenAI Process Automation solution that ingests, processes, and structures all content utilized within business processes (e.g., documents, audio, images, etc.) enabling the full automation of complex knowledge-based processes. Fisent Risk, pairs BizAI with the latest in decisioning, process management, and analytics technology, to provide enterprises with all the aspects necessary to effectively automate their risk assessment processes. Allowing for true end-end automation of their KYC processing for onboarding, periodic, and event driven reviews.

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across more than 30 countries serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

A conglomerate of some of the most sought-after solutions in the digital landscape, iEnergizer is a global provider of an array of tech-solutions that can help you reimagine the scope of your business. Keeping in mind the big picture, they thrive on digitally transforming businesses through a comprehensive suite of Customer Management and Custom Content Development Services, helping you to reap increased profits through cost-effective, value-rich customer contacts and transformation solutions.

JAM FINTOP is a joint venture between JAM Special Opportunity Ventures and FINTOP Capital. The partnership brings together bank experts and seasoned fintech entrepreneurs to invest in companies changing the way financial institutions and their customers move, track, and interact with money. For more information, visit https://www.jamfintop.com.

Pega is The Enterprise Transformation Company™ that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. Many of the world’s most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations.

Snowflake enables every organization to mobilize their data with Snowflake’s Data Cloud. Customers use the Data Cloud to unite siloed data, discover and securely share data, power data applications, and execute diverse AI/ML and analytic workloads. Wherever data or users live, Snowflake delivers a single data experience that spans multiple clouds and geographies. Thousands of customers across many industries, including 639 of the 2023 Forbes Global 2000 (G2K) as of July 31, 2023, use Snowflake Data Cloud to power their businesses. Learn more at snowflake.com.

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the Financial Services industry as well as some of the fastest-growing sectors, including social media, e-commerce, food delivery, ride-sharing, Technology and HealthTech. As of March 31, 2024, TaskUs had a worldwide headcount of approximately 49,600 people across 27 locations in 12 countries, including the United States, the Philippines and India.

TaskUs was recognized as a leader in Everest Group’s Financial Crime and Compliance (FCC) PEAK Matrix® Assessment 2024. This recognition reflects the growth and accomplishments of TaskUs’ solution offerings within the FCC operations landscape at a time when economic pressures and fraud are on the rise.
TaskUs’ enterprise technology partnership with Quavo will expand both companies’ offerings to include the extensive compliance knowledge and global resource base of TaskUs and Quavo’s end-to-end dispute management solution.

The joint Risk + Response solutions also strengthen compliance with financial regulations and improve the customer experience through seamless integration.

Partnership results:

• 50% reduction in time spent on front-office dispute intake, status and maintenance, and higher first-call resolution rates
• Back-office staff resolve up to 50,000 disputes per analyst yearly (higher than the industry standard of 12,000)
• 18.6 days average resolution of Reg E 45 claims
• 23.2 days average resolution of Reg E 90 claims
• 20 days average resolution of Reg Z claims

Testimonials

“Quavo’s innovative technology in fraud and dispute management has significantly enhanced TaskUs’ capabilities and allowed us and our clients to stay ahead of emerging threats and challenges. Quavo’s dedication to continuous improvement and collaboration has fostered a strong and productive partnership. We highly value this partnership and look forward to continuing our journey together, setting new standards in fraud prevention.” – Pragya Agarwal, TaskUs’ Risk + Response Global Head

“Quavo has been a great partner to TaskUs. Together, we bring unmatched expertise to the world of financial services fraud and disputes, helping financial institutions streamline their processes, while resolving their customers ’issues.” – Annette Timmins, TaskUs’ DVP for Regulated Industries