Whether you’re seeking a modular solution or a full operational transformation, Quavo offers scalable, trust-driven solutions that meet your specific dispute management needs while building long-term customer loyalty through transparency.
Transform your dispute process by focusing on the areas where targeted enhancements have the most impact. We provide modular capabilities that integrate seamlessly into your existing workflows, to deliver measurable improvements.
Leveraged QFD® to eliminate inefficiencies caused by disconnected legacy systems, accelerating dispute resolution and enhancing the customer experience. The modernized claim intake solution reduced average handling time, streamlined workflows for front-office teams, and delivered faster, frictionless experiences for accountholders.
Transitioned to QFD® from a content management system for claim intake work, enabling a faster, simpler process that improved the employee experience, resulting in better service for accountholders.
Launched QFD® to streamline claim intake processes and reduce front office churn, leading to a significant 2-minute reduction in Average Handling Time (AHT) in less than one year.
Make targeted enhancements where they matter most, unlocking better outcomes for your dispute process.
Contact us for a custom quote tailored to your needs.
Break through operational bottlenecks, turning inefficiencies into opportunities for savings and customer loyalty.
Implemented QFD® to modernize its legacy dispute system and achieved ROI within a year—recovering an additional $35,000 through Verifi’s enhanced capabilities and resolving 11,500 more CDRN cases.
Utilized AI-powered automation via QFD® to optimize dispute operations in a borderless environment—achieving an 87% automation rate and resolving 42% of the credit union’s dispute volume without human intervention.
Onboarded QFD® to deliver a more modular method of client management for its hundreds of supported brands, ensuring its clients can manage their own settings and handle the dispute work they choose to all from an accessible, top-down hub.
Tiered pricing based on features and support level. Contact us for a personalized quote.
The unique combination of QFD® and DRE™ gives issuers access to a best-in-class, comprehensive solution, at any size. Quavo integrates advanced tools with expertise, to deliver exceptional results and control.
Used QFD® and DRE to combat a 380% surge in disputes following a cyberattack, efficiently processing 420,000 actions in a month and saving weeks of manual effort while minimizing fraud losses.
Utilized QFD® for a scalable solution that keeps claim volume manageable without additional FTEs, even as new consumer products are released.
Transitioned to DRE from an opaque, challenging relationship with a BPO, now delivering superior service with clear operational visibility all while maintaining control of dispute procedures.
Custom pricing based on your specific needs and goals. Contact us to discuss your requirements and receive a personalized proposal.
Gain direct access to a robust data warehouse, empowering your team with in-depth analytics and custom queries to optimize fraud and dispute management.
Leverage the power of Inbound Correspondence AI, Representment AI, and Investigation AI in a single intelligent system or tailor the right amount of AI-infused processing that fits your needs.
*Only available with AI & Orchestration and AI & Operations
Use Quavo’s Dispute Resolution Experts (DRE) to handle back-office fraud and dispute processing, reducing operational burdens while ensuring compliance and efficiency.
*Only available with AI & Orchestration and AI & Operations
Seamlessly initiate, manage, withdraw, and monitor disputes through your online and mobile banking platforms, enhancing customer experience and operational agility.
Integrate with AMEX, Pulse, Interlink, Maestro, and other supported networks via APIs, enabling real-time data exchange and automation to accelerate dispute resolution, going beyond Mastercard and Visa connectivity.
*Only available with AI & Orchestration and AI & Operations
Designed to handle cases where merchants force post transactions, Issuer Disputes reduce manual entry errors and processing time by directly loading transactions from file feeds or Excel sheets into QFD®, ensuring greater accuracy and efficiency.
Processors can structure programs with customizable, segmented service tiers through a centralized interface, giving financial institutions flexibility in how disputes are managed.
*Only available with AI & Orchestration
For those with non-standard core systems, Custom Core seamlessly integrates QFD® with your stack for a fully tailored, frictionless dispute management experience.
Access a library of pre-designed, compliant letter templates for every dispute scenario, ensuring accurate, automated, and regulator-approved customer communications.
QFD® handles the case creation in Association platforms and executes recovery for disputed transactions made on the Mastercard, Visa, and Pulse networks. QFD® will continue to auto-process recovery work by including merchant responses, updating Association cases, and supporting write-off and denial decisions throughout.
QFD® ensures regulatory compliance by automatically executing required actions and updating cases in alignment with SLA mandates and time-sensitive regulations. Built-in timers prioritize manual work where human oversight is essential, ensuring no deadlines are missed. With a suite of configurable compliance settings, QFD delivers automated protection while adapting to your institution’s unique business needs.
QFD® streamlines dispute management with a comprehensive suite of automated workflows, including card blocking and reissuance for fraud claims, general ledger accounting, temporary authorization handling, accountholder communications, fee matching, and merchant refund application. Automation levels can be finely tuned for specific processes, providing institutions with both AI-driven efficiency and full operational control.
QFD® features a built-in reporting browser that provides managers and internal auditors with real-time access to volume and operational data. For deeper insights, Quavo’s Business Intelligence hub delivers advanced reporting with dynamic visualizations, enabling fast and informed decision-making—even when processing large data sets in seconds.
Through our partnership with Snowflake, we offer a powerful data warehouse packed with analytical and forecasting capabilities, accessible whether or not you have a Snowflake account.
Quavo’s business event streaming service delivers real-time dispute activity directly to your data warehouse, fully customizable to meet your organization’s specific needs.
Need deeper insights? Quavo’s Advanced Data solutions provide access to expanded dashboards and give you the flexibility to create custom reports tailored to your specific needs.
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