Rising losses stem from a complex web of increasing fraud, limited merchant collaboration, and outdated technology that slows down dispute resolution.
Process inefficiencies
Legacy systems can’t keep pace with modern fraud tactics and growing dispute volumes, leading to costly delays and error-prone manual processes.
Inadequate reporting
Traditional dispute management lacks the advanced data insights needed to pinpoint problem areas, recognize trends, and drive smarter decision-making.
Delayed resolution
Outdated, manual workflows prolong dispute resolution, increasing write-offs and missed recovery opportunities, all while exposing issuers to compliance risks.
Losses aren’t just about money – they signal inefficiencies that slow recovery and hinder dispute resolution. Quavo’s solutions help institutions recapture more disputed dollars through automation and intelligence.
Quavo automates key dispute processes at every step, accelerating resolutions, reducing compliance risks, and minimizing financial losses.
Powered by Snowflake and Explo, Quavo’s Business Intelligence suite provides in-depth, configurable analytics that help issuers track merchant trends, identify first-party fraud, and measure productivity with real-time precision.
QFD’s intelligent work routing ensures cases are processed according to regulatory and Association deadlines, eliminating missed requirements. Automated chargebacks initiate recovery in days - maximizing recapture rates and reducing financial losses.
“Quavo has mentored our leadership staff on how to manage our claim volumes and daily workloads using automation, built-in tools, and reporting”
Barbara Valona
VP & Bank Card Center Manager
“VCU has a great relationship with Quavo and the DRE team. They are quick to respond and always open to suggestions that fit how we want to handle our members disputes.”
Trina Becker
Manager of Fraud and Disputes
Long before the recent surge of artificial intelligence (AI)-based solutions in the financial services industry, Quavo’s dispute resolution technology stack was founded on AI since
In the financial realm, issuers and acquirers play distinct but interconnected roles in payment processing and dispute management. When fraud claims or disputes arise, understanding
Trust is a critical but often overlooked KPI in banking. Quavo’s Trust in Banking Consumer Study reveals how fraud resolution impacts customer trust, loyalty, and
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