Accelerate resolutions and enhance trust with DRE™. Our expert team delivers faster, compliant dispute management, building trust and improving client satisfaction with each claim.
Reduce operational costs while building trust through our expert-driven, transparent dispute resolution process. DRE™ delivers quality outcomes without compromising
on efficiency.
Upgrade to DRE™ and leave costly, difficult vendors in the past. Our expertise is powered by QFD®, our industry-leading Quavo Fraud & Disputes (QFD®) software. Together, DRE™ and QFD® resolve claims consistently and effectively through process automation.
Gain the transparency you need to drive strategic business decisions and accurately measure your goals. Comprehensive compliance and productivity data is easily accessible via our QFD® automated dispute management software.
With DRE™, you’ll gain complete visibility into case information from intake to recovery. We’ll provide the insights needed to drive positive change.
Our team of industry experts is equipped to scale services to meet your business needs. We understand the complex nature of the financial realm and can remain flexible to adapt to changing demands.
Whether you’re looking to add expertise to your team, building a new team, or outsourcing your entire back office, our experts can manage as much or as little of the process as you need.
DRE™ is an ideal service for issuers who are tired of limited and expensive vendor services that provide poor visibility into the back office investigation. Antiquated and manual processes leave room for error. We deliver efficiency and accuracy, leading to better quality outcomes and faster turnaround times.
Our complete back-office solution was designed for clients who want to maintain oversight of the account holder experience while improving their back office investigations and gaining full visibility on every disputed transaction.
Manager of Fraud and Disputes,
Veridian Credit Union
Yes – DRE is a powerful add-on to QFD, leveraging the platform’s automation and organization to enhance dispute management. Clients can manage any portion of their dispute volume, access real-time data and reporting, and complete approval reviews – all within QFD. The DRE team is fully trained in the platform, requiring no additional onboarding, and delivers immediate, compliance-focused results.
DRE is a fully flexible extension of your team, scaling up or down based on your needs. With expertise across multiple networks, including Visa and Mastercard, as well as deep knowledge of Regulation E and Z, DRE supports card, ATM, and non-card dispute management. Whether handling seasonal spikes, fraud-driven surges, or helping new clients transition to QFD seamlessly at go-live, DRE adapts to any request. From full dispute resolution to specific actions, DRE is designed to meet your workload, no matter the volume or complexity.
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