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How AI Can Make
Fraud & Dispute Resolution Faster,
More Transparent -- And Build Trust
Customer trust is impacted more by how banks handle fraud disputes than by the fraud itself. In fact, seven out of 10 consumers say a poor resolution experience would make them question all of their banks’ other services. AI has the promise to improve speed, transparency and accuracy throughout the dispute process.
AI can enhance fraud resolution, but isn't a silver bullet. Banks need solid dispute management foundations first to build customer trust. Here's what you'll learn:
- Why Trust Matters Most: 62% of consumers say their trust in a bank depends more on how their dispute is handled than the fraud event itself.
- The Real Role of AI: AI accelerates fraud and dispute resolution but can’t replace the need for a solid compliance-driven foundation.
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The Cost of Poor Dispute Handling: 66% of consumers would consider switching banks if the dispute process is tedious or unclear.
- Efficiency Through Automation: Modern dispute frameworks can significantly reduce staffing needs.
