Financial institutions face significant challenges in delivering a superior customer experience, especially during disputes, when accountholders feel most vulnerable.
Claim Inaccessibility
Siloed, outdated technology makes it difficult for accountholders to check claim status or submit additional information, leading to frustration and uncertainty.
Slow, Opaque Investigations
Legacy processes prolong investigations, creating confusion around claim outcomes and eroding trust.
Minimal Communication
Infrequent updates leave accountholders feeling undervalued and powerless over their financial situation.
Quavo’s solutions are designed to build trust and confidence by providing accountholders with transparency, efficiency, and control.
From self-service claim submission via online and mobile banking to document uploads and real-time status tracking, accountholders stay informed and in control every step of the way.
Automated workflows minimize errors and streamline investigations, enabling faster and fairer outcomes.
Customizable configuration options ensure timely, automated case status updates through emails and letters - keeping account holders informed and reassured throughout the process.
“QFD has improved the visibility of claim activity, helping us detect and act on emerging card and payment fraud. This saves money for the credit union and our members while maintaining their trust.”
James Richie
VP Payment Services
“The collaboration with Quavo and DRE has been invaluable in helping us streamline our processes, reduce call volumes, and ultimately improve the overall member experience.”
Trina Becker
Manager of Fraud and Disputes
Long before the recent surge of artificial intelligence (AI)-based solutions in the financial services industry, Quavo’s dispute resolution technology stack was founded on AI since
In the financial realm, issuers and acquirers play distinct but interconnected roles in payment processing and dispute management. When fraud claims or disputes arise, understanding
Trust is a critical but often overlooked KPI in banking. Quavo’s Trust in Banking Consumer Study reveals how fraud resolution impacts customer trust, loyalty, and
© 2025 Quavo, Inc. All Rights Reserved. Privacy Statement Terms of Use
By submitting your information, you agree to Quavo’s Terms of Service and Privacy Policy.
