Advanced technology with a human touch

Accelerate resolutions and enhance trust with DRE™. Our expert team delivers faster, compliant dispute management, building trust and improving client satisfaction with each claim.

DRE

Features

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Industry Expertise

Leverage our 80 years of expertise in fraud and dispute resolution. Our specialized knowledge ensures we understand the regulation nuances and industry best practices to protect and optimize your business.
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Exceptional Partnership

Partner with us to accelerate your organizational goals. We provide work management consulting, efficiency analytics, and collaborate closely to ensure you achieve success.
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Compliance Support

Our experts navigate ongoing changes in card association rules and fraud trends, keeping your business current and compliant with industry regulations without straining your internal resources.

BENEFIT 1

Lower Outsourcing Costs

Reduce operational costs while building trust through our expert-driven, transparent dispute resolution process. DRE™ delivers quality outcomes without compromising
on efficiency.

Upgrade to DRE™ and leave costly, difficult vendors in the past. Our expertise is powered by QFD®, our industry-leading Quavo Fraud & Disputes (QFD®) software. Together, DRE™ and QFD® resolve claims consistently and effectively through process automation.

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BENEFIT 2

Complete Data Access

Gain the transparency you need to drive strategic business decisions and accurately measure your goals. Comprehensive compliance and productivity data is easily accessible via our QFD® automated dispute management software.

With DRE™, you’ll gain complete visibility into case information from intake to recovery. We’ll provide the insights needed to drive positive change.

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BENEFIT 3

Scalability

Our team of industry experts is equipped to scale services to meet your business needs. We understand the complex nature of the financial realm and can remain flexible to adapt to changing demands.

Whether you’re looking to add expertise to your team, building a new team, or outsourcing your entire back office, our experts can manage as much or as little of the process as you need.


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BENEFIT 4

Assured Compliance

The DRE™ team stays on top of the regulations and standards that govern fraud and disputes. Reg E, Reg Z, Nacha, CFPB, and card association rules are upheld by using QFD®. Our SaaS solution has regulatory requirements built in, including timeframes and correspondence. Couple DRE™ and QFD® to effectively reduce compliance risk and achieve consistent success.
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BENEFIT 5

Leverage Experts

Here at Quavo, we’re at the forefront of innovation within our field. The DRE™ team incorporates industry best practices, with our cutting-edge technology to enhance your operations, drive growth, and provide a competitive edge. We’ve spent years developing the most effective fraud and disputes human intelligence service to date. Let us simplify and streamline chargeback work for you.
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Transform Your Investigation Process with DRE™

DRE™ is an ideal service for issuers who are tired of limited and expensive vendor services that provide poor visibility into the back office investigation. Antiquated and manual processes leave room for error. We deliver efficiency and accuracy, leading to better quality outcomes and faster turnaround times.

Our complete back-office solution was designed for clients who want to maintain oversight of the account holder experience while improving their back office investigations and gaining full visibility on every disputed transaction.

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The DRE team is quick to respond, and they are always open to suggestions or making changes to fit how we want to handle our members’ disputes.
Author

Trina Becker

Manager of Fraud and Disputes,
Veridian Credit Union

Veridian

Frequently asked questions

Everything you need to know
about DRE.

Does DRE handle the claim intake process?
While DRE does not offer intake as part of the offering today, we have partnered with TaskUs, who can handle the front-office call center staffing and intake, while DRE can handle the backend processing.
The DRE team are recovery experts and will handle case work before and after the chargeback including provisional credit issuance, the first investigation, and post-chargeback work such representments, pre-arbitration filings, and arbitration escalations. The work volume that DRE does not handle is small and includes manual accounting adjustments, working accountholder inquiries, and other exception tasks that usually requires the use of the client’s internal system.
DRE team leaders will host recurring business reviews to go over casework quality, volume health, recovery opportunities, and other wins. Clients can use QFD’s reporting browser, data warehouse, or business events streaming to aggregate their own data.
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Elevate your fraud and

dispute process.

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