QFD® is a “launch once and reuse everywhere” SaaS that supports automated workflows accessible to all teams involved in the chargeback process.
Intake
Unified Intake Process
No matter the user’s location or the origin of the case filing, QFD® will always present the same information, status, and process. Whether the account holder goes through a branch, calls in, or submits a claim via digital self-service.
Investigation
Consistent Communication
QFD® uses configurable letter templates to support automatic account holder communications that are visible across internal teams.
Resolution
Built-In Fraud Expertise
Front-office employees are not always fraud experts; with our QFD® dispute resolution software, they don’t need to be. All data and information required for the chargeback process are visible within the platform, so everyone working the case is automatically presented with the same information needed throughout a claim lifecycle.