Join the Team

Description

Are you a SaaS or technology senior leader who loves building, scaling, and setting the strategic direction for a fast-growing services division? Do you enjoy building relationships with clients and collaborating internally to ensure service offerings are aligned with clients’ evolving needs? If your answer is yes, let’s talk. Quavo, an innovative, trailblazing fintech company, is recruiting for a VP, Services. 

In this role, you will provide strategic direction and leadership for three departments (Managed Services (dispute resolution), PMO (new client implementation/onboarding and projects) and Support Services (first level engagement for client issues). You will define and execute service delivery vision and strategy aligned with Quavo’s business goals; manage the financial performance of the division and position it for continued growth by building scalable operations; collaborate with Product to ensure service offerings leverage the latest SaaS technology for dispute management; oversee delivery of services to ensure quality and achievement of SLAs/metrics; and build and maintain strong relationships with clients, with regular engagement for escalations and governance matters. The VP, Services is pivotal in ensuring exceptional service delivery, client satisfaction, and operational excellence with Quavo’s award-winning SaaS solutions for dispute management. It is a full-time, fully remote position with competitive pay and generous benefits.

Requirements

Must Haves

• 10+ years of experience in service management/operations management, preferably in a SaaS or technology company
• 5+ years of senior leadership experience in a SaaS or technology company, ideally including leadership of a dispute management function
• Proven track record leading large, cross-functional teams in a fast-paced, client-focused environment and scaling service delivery operations to support continued growth
• Proven experience in building and maintaining client relationships
• Strong understanding of SaaS business models, service delivery operations, and project management methodologies
• Experience with fraud & disputes (ideal) or banking compliance, regulatory issues, and data security within service industries
• High school diploma

Nice-to-Haves

• Bachelor’s degree or equivalent experience

Benefits

• Competitive salary ($180k-$230k) with incentive bonuses based on company performance
• Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO
• People-focused culture
• Remote schedule with flexibility

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Description

As a Level 1 Support Representative, you will be the first point of contact for Quavo’s clients, providing exceptional service and resolving routine issues related to our fraud and disputes solutions. You’ll play a key role in ensuring client satisfaction and maintaining compliance with industry regulations by delivering timely and accurate support. 

Responsibilities Include:

• Client Support: 
  • Serve as the primary contact for client inquiries via email, chat, and phone. 
  • Assist clients with login issues, system navigation, and basic workflow questions. 
  • Provide accurate guidance on regulatory requirements, such as Reg E and Reg Z compliance basics. 
• Issue Resolution: 
  • Diagnose and resolve common issues, including case creation, routing, and system alerts. 
  • Escalate complex or unresolved issues to Level 2 Support with detailed documentation. 
• Documentation: 
  • Maintain detailed records of client interactions in the case management system (CMS). 
  • Identify patterns in client feedback and recommend improvements to internal processes. 
• Collaboration: 
  • Work closely with the Account Manager team to address client concerns and escalate critical issues. 

Required Skills and Qualifications

• Bachelor’s degree or equivalent experience in customer service, business, or a related field. 

• 1+ year of experience in customer support, preferably in SaaS or financial services. 

• Knowledge of fraud and disputes processes is a strong advantage. 

• Excellent written and verbal communication skills. 

• Strong problem-solving abilities and attention to detail. 

• Ability to manage multiple priorities in a fast-paced environment. 

• Proficiency in case management systems and basic troubleshooting tools. 

• Bilingual preferred 

• EST time zone preferred 

If interested, please send your resume to HR@quavo.com

Description

Are you passionate about leading infrastructure teams and ensuring the seamless operation of cutting-edge technologies? Would you thrive in a collaborative environment where you can shape the growth of a dynamic fintech company? If your answer is yes, let’s talk. Quavo, an innovative, trailblazing fintech company, is recruiting for a Director of Infrastructure.  

In this role, you will lead the infrastructure team, assigning tasks, providing training, and conducting performance reviews. You’ll assess and recommend technologies to optimize infrastructure and collaborate with senior leadership to drive growth. You’ll create and maintain infrastructure procedures, oversee monitoring systems, and manage software patching and deployment. Ensuring the security of data, network access, and backups will be key, as well as assisting with budgeting and evaluating new technologies to support company growth. This is a full-time, permanent position with competitive pay, generous benefits, and is fully remote.

Requirements

Must Haves

• 5+ years of experience hosting client-facing SaaS applications in on-premise datacenter environments and public cloud
• 1+ years of recent experience with Amazon Web Services (AWS) infrastructure design and support; advanced knowledge of AWS infrastructure technology standards, guidelines, and tools
• Strong working knowledge of currently accepted information security standards, guidelines, and best practices
• Experience designing and implementing secure application hosting & enterprise solutions compliant with data security standards
• Advanced analytical, reporting, consulting, communication, and meeting facilitation skills
• Leadership style that empowers the team and gives them autonomy to succeed
• High school diploma

Nice-to-Haves

• Bachelor’s degree or equivalent experience

Benefits

• Competitive salary ($160k-210k) with bonus opportunities
• Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO
• People-focused culture
• Remote schedule with lots of flexibility

APPLY NOW

Description

Are you a strategic planner who loves to organize leaders and unite the efforts of cross-discipline teams toward a common goal? Do you enjoy building up and scaling teams in a high-growth, high-evolution environment? If your answer is yes, let’s talk. Quavo, an innovative, trailblazing fintech company, is recruiting for a VP of Product Management. 

In this role, you will provide strategic leadership, mentorship, and guidance for 4 department directors (Product Delivery, Product Architecture, Quality Assurance, and Data & AI). You will define and execute the product management vision and strategy aligned with Quavo’s business goals, manage staffing, resource allocation, and succession planning, oversee product delivery to ensure quality, timeliness, and scalability; and monitor industry trends, emerging technologies, and competitive landscapes to maintain a leadership position in the market and ensure products are meeting and anticipating user needs. This is a full-time, permanent position with competitive pay, generous benefits, and is fully remote.

Requirements

Must Haves

• 10+ years of experience in product management leadership roles, preferably within the SaaS or fintech space
• Strong track record of managing multi-disciplinary teams and driving cross-functional collaboration
• Expertise in product delivery, architecture, quality assurance, and/or AI-driven solutions
• Comfortable with rapid growth and change with the capacity to scale teams in a dynamic environment
• High school diploma

Nice-to-Haves

• Prior experience with banking, regulatory compliance, or payment disputes
• Bachelor’s degree or equivalent experience

Benefits

• Competitive salary ($180k-$230k) with incentive bonuses based on company performance
• Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO
• People-focused culture
• Remote schedule with lots of flexibility

APPLY NOW

Description

Are you a proactive, collaborative client management professional with expertise in fraud, disputes, and/or claims? Or, are you a fraud and disputes operations SME who would love the opportunity to work with external clients and help grow revenue?  If either of these sound like you, let’s talk! Quavo, an inventive, trailblazing fintech company, is recruiting for an Account Manager.

In this role, you will own high-level client interactions and relationships. Serving as a member of the revenue team, you’ll stay aligned with clients’ strategic objectives and drive their overall growth. You will lead various meetings such as cross-functional reviews, account strategy sessions, business reviews, and advise clients on product adoption and best practices. You’ll manage and report on client references requests, P&L, sentiment, and work with leadership to prioritize enhancement and configuration changes for your customers. This is a remote, full-time position offering a generous base salary, bonus, and commission opportunities. Travel will be required in this role to client sites across the U.S. (25-30%)

Requirements

Must Haves

• 5+ years of relevant work experience in a client-facing role OR relevant fraud and disputes operational management experience with a desire to get into sales/client management
• History building successful customer and/or stakeholder relationships at an enterprise level
• Work experience with fraud, disputes, and/or compliance in a financial, fintech, processing, or related company
• Capacity to develop deep insights about clients’ operations and provide detailed coaching
• Demonstrated experience developing, implementing, and achieving goals; ability to impart success to clients and create executable plans for internal teams to drive areas of improvement
• Excellent communication and presentation skills
• Ability to exude excitement, stability, and maturity when representing Quavo
• High school diploma

Nice-to-Haves

• Bachelor’s degree or equivalent work experience

Benefits

• Competitive salary (90k min base + commission) with bonus and commission opportunities
• Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO
• Fully remote schedule with lots of flexibility
• Opportunity to directly contribute to Quavo’s ongoing expansion and growth

If interested, please send your resume to HR@quavo.com