Careers @ quavo

Join the Team

Quavo prides itself on being a place to work where things like career advancement, opportunities to learn, recognizing hard work, being treated fairly, taking care of each other, having fun, being part of a team, and loving your job truly mean something.

Transforming Dispute Management

Quavo’s Fintech Vision

Quavo is revolutionizing dispute management for financial institutions by combining cutting-edge technology with personalized support that embodies the fintech ethos. Our Disputes as a Service™ offering streamlines fraud and dispute resolution, emphasizing seamless workflows, compliance, and customer satisfaction. Working at Quavo means being part of a dynamic team that’s driving 100% year-over-year growth, redefining industry standards, and fostering a collaborative and innovative environment. We’re dedicated to industry excellence and community-driven change, empowering the fintech community with transformative solutions and unwavering support. Join us at Quavo, where your contributions make a tangible impact, and every day presents an exciting opportunity to shape the future of fintech.

One Quavo, Nationwide Impact

Empowering Financial Institutions with Talented Teams Across the Country

Life at Quavo

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Perks

Fully Remote Work:

Achieve work-life integration.

Competitive Compensation:

Fair pay starting at $50,000 annually, plus annual bonuses based on company performance.

Unlimited Paid Time Off (PTO):

Flexible, supportive environment that prioritizes your well-being.

Comprehensive Benefits Package:

At Quavo, we believe in investing in our team and understand that benefits are important to us all. We strive to offer a comprehensive and affordable benefit package in support of our team members and their families.

Culture Rooted in Core Values:

We Are Authentic – We show up as ourselves.

We Are Innovative – We challenge the status quo.

We Are Deliberate – We have and act with intent.

We Are Accountable – We honor our commitments and admit mistakes.

We Are a Team of Experts – We relentlessly pursue knowledge.

Camp Quavo:

Join us for our annual company retreat, a unique opportunity for team building and fun together.

The quavo culture

Employee Insights

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The most important thing about the Quavo culture is our “work hard, play hard” mentality. Every day we work hard to ensure our product is the best it can be to our clients. We put in a lot of effort to keep our clients happy while having fun at the same time.
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Chadd Marks

Client Release Manager

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I had the opportunity to join Quavo just over five years ago as the first Production Support Manager. Prior to that, I had worked for a couple of large tech companies as a manager and as a Linux engineer. So, my background is 100% technology related, which is weird here at Quavo because most people I work with all have a background from financial companies. The leadership at Quavo fosters a culture of transparency and inclusivity, which is not something you find in most companies these days. I have the privilege of working alongside some incredibly talented individuals. One fascinating thing about Quavo is that there seem to be no egos, everyone gets along and quite frankly, I would hang out with every single one of our employees outside of work. This is another thing that just does not happen these days, it is a great culture.

Chris Yukubousky

Manager, IT & Infrastructure
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I couldn’t imagine a better place to have started my career. I was lucky enough to be brought onto the team as an intern, before being hired on full time, and later receiving a promotion to Account Executive. I’m very proud to say my story is one of many at Quavo where our team members have gotten to benefit from a culture of hiring in-network and promoting from within. Quavo is a place where you have unlimited potential to make a meaningful impact, not only on our organization, but on our clients and the cardholders that they service. This is a company that invests in its people and cares about life outside of work!

Devon Anderson

Account Executive
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I started at Quavo as the Technical Trainer, owning the training experience for both internal new hires and clients. Through my experience, I was able to hone the skills and knowledge needed to thrive in a space where innovative ideas and new technology are developed often. With the support of my team, I’ve transitioned to the role of Product Marketing Manager, where I use my expertise to help spread Quavo’s message. I was sought out to champion this role, as Quavo’s leadership supports employees in reaching their professional goals. I’m immensely appreciative to my Quavo support network for watering the little seed of potential and helping it to blossom into a new direction in my career.

Aafie Somers

Product Marketing Manager
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The most important thing about the Quavo culture is our “work hard, play hard” mentality. Every day we work hard to ensure our product is the best it can be to our clients. We put in a lot of effort to keep our clients happy while having fun at the same time.
Chadd Marks Headshot

Chadd Marks

Client Release Manager
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Quavo culture, to me, is the ability to succeed while being your true self. We have a diverse group of people in the company and within Operations. We are great as a team due to our efficiency, accuracy, and industry knowledge, but I think our success in that is due primarily to the care each of us has for one another. We have honest conversations, and there is no judgment.
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Nicole Labno

Workforce Manager
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I appreciate the collaborative environment Quavo creates from top to bottom. Everyone I’ve worked with has always been open-minded to new ideas, and that’s always made me feel like my ideas were welcome.

Matt Libiran

Senior System Architect

Open Positions

Description

Are you a strategic leader with experience in managing production teams, optimizing vendors, and enhancing client success? Do you thrive in a fast-paced environment where your decisions drive business outcomes? If your answer is yes, let’s talk. Quavo, a fast-growing company in the fraud and disputes industry, is recruiting for a Fraud and Disputes Manager.   

In this role, you will manage a production team focused on fraud and disputes research, resolution, and recovery to drive operational efficiency and enhance client satisfaction. This is a hybrid, full-time position offering a generous salary and quarterly bonus opportunities and is located in beautiful Tempe, Arizona.

Requirements

Must Haves

  • 3+ years of experience with fraud and disputes claims researching and processing
  • Minimum 1 year Operations Management (call center workforce management, back-office processing) experience including managing people
  • Subject Matter Expertise in Reg E, Reg Z, card network rules and regulations
  • Ability to work under pressure and meet deadlines; comfortable working with agility and building processes in a rapidly changing and growing organization
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Ability to build and maintain strong relationships with both internal teams and external clients/vendors
  • High school diploma

Nice-to-Haves

  • Experience managing a business process optimization (BPO) or vendors preferred
  • Associate’s degree

Benefits

  • Competitive salary ($70k-90k) base with bonus and commission opportunities
  • Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO
  • People-focused culture

APPLY NOW

Description

Are you a proactive, collaborative client management professional with expertise in fraud, disputes, and/or claims? Or, are you a fraud and disputes operations SME who would love the opportunity to work with external clients and help grow revenue?  If either of these sound like you, let’s talk! Quavo, an inventive, trailblazing fintech company, is recruiting for an Account Manager.

In this role, you will own high-level client interactions and relationships. Serving as a member of the revenue team, you’ll stay aligned with clients’ strategic objectives and drive their overall growth. You will lead various meetings such as cross-functional reviews, account strategy sessions, business reviews, and advise clients on product adoption and best practices. You’ll manage and report on client references requests, P&L, sentiment, and work with leadership to prioritize enhancement and configuration changes for your customers. This is a remote, full-time position offering a generous base salary, bonus, and commission opportunities. Travel will be required in this role to client sites across the U.S. (25-30%)

Requirements

Must Haves

  • 5+ years of relevant work experience in a client-facing role OR relevant fraud and disputes operational management experience with a desire to get into sales/client management
  • History building successful customer and/or stakeholder relationships at an enterprise level
  • Work experience with fraud, disputes, and/or compliance in a financial, fintech, processing, or related company
  • Capacity to develop deep insights about clients’ operations and provide detailed coaching
  • Demonstrated experience developing, implementing, and achieving goals; ability to impart success to clients and create executable plans for internal teams to drive areas of improvement
  • Excellent communication and presentation skills
  • Ability to exude excitement, stability, and maturity when representing Quavo
  • High school diploma

Nice-to-Haves

  • Bachelor’s degree or equivalent work experience

Benefits

  • Competitive salary (90k min base + commission) with bonus and commission opportunities
  • Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO
  • Fully remote schedule with lots of flexibility
  • Opportunity to directly contribute to Quavo’s ongoing expansion and growth

APPLY NOW

Description

Are you an inquisitive analyst in the claims and fraud & dispute industry who loves working directly with clients to ensure they get the most out of their implementations? Do you enjoy collaborating closely with cross-functional teams to solve problems, enhance performance, and challenge the status quo? If your answer is yes, let’s talk! Quavo, an inventive, trailblazing fintech company, is recruiting for a Support Business Analyst.

In this role, you will serve as a point of contact for clients throughout their customer lifecycle. You will triage incoming defects, drive out configuration requirements, and partner with the support development team to facilitate advanced remediation, enhancements, and code changes. Leveraging your product knowledge and expertise in claims, fraud, and disputes, you will ensure software solutions align with client’s industry specific needs and challenges. You will lead internal stand-up calls, report on client scorecard metrics to leadership, and drive client satisfaction by ensuring effective tracking and relationship management procedures. This is a remote, full-time position offering a generous salary and bonus opportunities.

Requirements

Must Haves

  • 3+ years of experience as a Business Analyst, Product Owner, or Claims Superuser in fintech, banking, or a related industry; claims experience with fraud and disputes knowledge required
  • Demonstrated experience with the full product development lifecycle with an understanding of the various technology methodologies that support it
  • Familiarity with SaaS products
  • Expertise using Excel to analyze data, including modeling and LOOKUP functions
  • Experience with technical software specification writing and documentation, particularly with writing user stories and test cases  
  • Excellent verbal and written communication skills with the ability to effectively communicate with internal and external business associates
  • High school diploma

Benefits

  • Competitive salary ($70k-90k)
  • Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO
  • Fully remote schedule with lots of flexibility
  • Ability to build architecture and standard procedures from the ground up

APPLY NOW

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