Description
Are you an inquisitive analyst in the claims and fraud & dispute industry who loves working directly with clients to ensure they get the most out of their implementations? Do you enjoy collaborating closely with cross-functional teams to solve problems, enhance performance, and challenge the status quo? If your answer is yes, let’s talk! Quavo, an inventive, trailblazing fintech company, is recruiting for a Support Business Analyst.
In this role, you will serve as a point of contact for clients throughout their customer lifecycle. You will triage incoming defects, drive out configuration requirements, and partner with the support development team to facilitate advanced remediation, enhancements, and code changes. Leveraging your product knowledge and expertise in claims, fraud, and disputes, you will ensure software solutions align with client’s industry specific needs and challenges. You will lead internal stand-up calls, report on client scorecard metrics to leadership, and drive client satisfaction by ensuring effective tracking and relationship management procedures. This is a remote, full-time position offering a generous salary and bonus opportunities.
Requirements
Must Haves
- 3+ years of experience as a Business Analyst, Product Owner, or Claims Superuser in fintech, banking, or a related industry; claims experience with fraud and disputes knowledge required
- Demonstrated experience with the full product development lifecycle with an understanding of the various technology methodologies that support it
- Familiarity with SaaS products
- Expertise using Excel to analyze data, including modeling and LOOKUP functions
- Experience with technical software specification writing and documentation, particularly with writing user stories and test cases
- Excellent verbal and written communication skills with the ability to effectively communicate with internal and external business associates
- High school diploma
Benefits
- Competitive salary ($70k-90k)
- Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO
- Fully remote schedule with lots of flexibility
- Ability to build architecture and standard procedures from the ground up
