Description
Are you a proactive, collaborative client management professional with expertise in fraud, disputes, and/or claims? Or, are you a fraud and disputes operations SME who would love the opportunity to work with external clients and help grow revenue? If either of these sound like you, let’s talk! Quavo, an inventive, trailblazing fintech company, is recruiting for an Account Manager.
In this role, you will own high-level client interactions and relationships. Serving as a member of the revenue team, you’ll stay aligned with clients’ strategic objectives and drive their overall growth. You will lead various meetings such as cross-functional reviews, account strategy sessions, business reviews, and advise clients on product adoption and best practices. You’ll manage and report on client references requests, P&L, sentiment, and work with leadership to prioritize enhancement and configuration changes for your customers. This is a remote, full-time position offering a generous base salary, bonus, and commission opportunities. Travel will be required in this role to client sites across the U.S. (25-30%)
Requirements
Must Haves
- 5+ years of relevant work experience in a client-facing role OR relevant fraud and disputes operational management experience with a desire to get into sales/client management
- History building successful customer and/or stakeholder relationships at an enterprise level
- Work experience with fraud, disputes, and/or compliance in a financial, fintech, processing, or related company
- Capacity to develop deep insights about clients’ operations and provide detailed coaching
- Demonstrated experience developing, implementing, and achieving goals; ability to impart success to clients and create executable plans for internal teams to drive areas of improvement
- Excellent communication and presentation skills
- Ability to exude excitement, stability, and maturity when representing Quavo
- High school diploma
Nice-to-Haves
- Bachelor’s degree or equivalent work experience
Benefits
- Competitive salary (90k min base + commission) with bonus and commission opportunities
- Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO
- Fully remote schedule with lots of flexibility
- Opportunity to directly contribute to Quavo’s ongoing expansion and growth
