Trust is a critical but often overlooked KPI in banking. Quavo’s Trust in Banking Consumer Study reveals how fraud resolution impacts customer trust, loyalty, and retention—showing that a bank’s response to fraud matters more than the fraud itself. Learn how banks can turn fraud disputes into trust-building opportunities.
✅ 62% of customers say a bank’s fraud resolution process impacts their trust more than the fraud itself.
✅ 73% say their loyalty is heavily influenced by how fraud is handled.
✅ 66% would consider switching banks due to slow, tedious resolution processes.
