Description
Are you a SaaS or technology senior leader who loves building, scaling, and setting the strategic direction for a fast-growing services division? Do you enjoy building relationships with clients and collaborating internally to ensure service offerings are aligned with clients’ evolving needs? If your answer is yes, let’s talk. Quavo, an innovative, trailblazing fintech company, is recruiting for a VP, Services.
In this role, you will provide strategic direction and leadership for three departments (Managed Services (dispute resolution), PMO (new client implementation/onboarding and projects) and Support Services (first level engagement for client issues). You will define and execute service delivery vision and strategy aligned with Quavo’s business goals; manage the financial performance of the division and position it for continued growth by building scalable operations; collaborate with Product to ensure service offerings leverage the latest SaaS technology for dispute management; oversee delivery of services to ensure quality and achievement of SLAs/metrics; and build and maintain strong relationships with clients, with regular engagement for escalations and governance matters. The VP, Services is pivotal in ensuring exceptional service delivery, client satisfaction, and operational excellence with Quavo’s award-winning SaaS solutions for dispute management. It is a full-time, fully remote position with competitive pay and generous benefits.
Requirements
Must Haves
- 10+ years of experience in service management/operations management, preferably in a SaaS or technology company
- 5+ years of senior leadership experience in a SaaS or technology company, ideally including leadership of a dispute management function
- Proven track record leading large, cross-functional teams in a fast-paced, client-focused environment and scaling service delivery operations to support continued growth
- Proven experience in building and maintaining client relationships
- Strong understanding of SaaS business models, service delivery operations, and project management methodologies
- Experience with fraud & disputes (ideal) or banking compliance, regulatory issues, and data security within service industries
- High school diploma
Nice-to-Haves
- Bachelor’s degree or equivalent experience
Benefits
- Competitive salary ($180k-$230k) with incentive bonuses based on company performance
- Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO
- People-focused culture
- Remote schedule with flexibility
