Description
Are you a strategic leader with experience in managing production teams, optimizing vendors, and enhancing client success? Do you thrive in a fast-paced environment where your decisions drive business outcomes? If your answer is yes, let’s talk. Quavo, a fast-growing company in the fraud and disputes industry, is recruiting for a Fraud and Disputes Manager.
In this role, you will manage a production team focused on fraud and disputes research, resolution, and recovery to drive operational efficiency and enhance client satisfaction. This is a hybrid, full-time position offering a generous salary and quarterly bonus opportunities and is located in beautiful Tempe, Arizona.
Requirements
Must Haves
- 3+ years of experience with fraud and disputes claims researching and processing
- Minimum 1 year Operations Management (call center workforce management, back-office processing) experience including managing people
- Subject Matter Expertise in Reg E, Reg Z, card network rules and regulations
- Ability to work under pressure and meet deadlines; comfortable working with agility and building processes in a rapidly changing and growing organization
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Ability to build and maintain strong relationships with both internal teams and external clients/vendors
- High school diploma
Nice-to-Haves
- Experience managing a business process optimization (BPO) or vendors preferred
- Associate’s degree
Benefits
- Competitive salary ($70k-90k) base with bonus and commission opportunities
- Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO
- People-focused culture
