QFD™ automates dispute processing workflows for financial institutions and integrates with their core systems and channels, allowing account holders to report a dispute through a self-service portal, call center, or branch on a seamless and user-friendly platform. ARIA™ is our AI solution that automates the reasonable investigation process and presents AutoPay, AutoDeny, and AutoRefer decisions in real-time to your account holders and agents on every channel. ARIA™ is the industry’s only AI who performs the investigation, like a human would, and collects the data required by law to complete the investigation.
