Join the Team

Description

Are you an innovative, curious Pega developer who loves to dive into the background and nuances of applications? Do you enjoy variety in your workday, challenging the status quo, and learning new, cutting-edge technologies?  If your answer is yes, let’s talk. Quavo, an innovative, trailblazing fintech company, is recruiting for a Support Developer.

In this role, you will manage your own subset of clients, participating in requirements-gathering meetings and triaging Level 2 support and configuration requests, prioritizing based on urgency and impact. You will code changes in the Pega system, investigate and fix bugs, and provide timely, realistic updates on task progress and any delays, collaborating closely with your L2 peers and other account and support team members (Level 1 and Level 3). This is a fully remote, full-time position offering generous pay and opportunities for career growth in a dynamic and innovative company. The chosen candidate will work a schedule conducive to serving clients in various time zones within the continental US.

Required Skills and Qualifications

Must Haves

• 1-2+ years of experience working directly with Pega development tools and environments in a development, support, or related role
• Ability to write simple, functional Pega code
• Understanding of how Pega integrates with other systems using REST, SOAP, or other APIs
• Problem-solving skills; able to collaborate cross-functionally with peers and internal teams to resolve issues and improve processes
• Eagerness to stay updated with new technologies and continuously improve skills
• Strong communication skills, especially in conveying technical challenges and solutions to a wide variety of stakeholders
• Time management and organizational skills, with the ability to independently manage multiple priorities in a fast-paced, rapidly changing environment with minimal supervision
• High school diploma

Nice-To-Haves

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Familiarity with SQL and/or Snowflake

Benefits

About Quavo

Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. It is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting-edge technology and AI. Quavo has a people-focused, supportive, collaborative culture where the best financial and tech minds come together to produce high-quality dispute management solutions.

This position offers…

• Competitive salary ($80k-$120k) and bonus opportunities
• Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO 
• People-focused, flexible culture
• High level of autonomy in providing the best solutions for Quavo’s products and internal applications

APPLY NOW

Description

As a Level 1 Support Representative, you will be the first point of contact for Quavo’s clients, providing exceptional service and resolving routine issues related to our fraud and disputes solutions. You’ll play a key role in ensuring client satisfaction and maintaining compliance with industry regulations by delivering timely and accurate support. 

Responsibilities Include:

• Client Support: 
  • Serve as the primary contact for client inquiries via email, chat, and phone. 
  • Assist clients with login issues, system navigation, and basic workflow questions. 
  • Provide accurate guidance on regulatory requirements, such as Reg E and Reg Z compliance basics. 
• Issue Resolution: 
  • Diagnose and resolve common issues, including case creation, routing, and system alerts. 
  • Escalate complex or unresolved issues to Level 2 Support with detailed documentation. 
• Documentation: 
  • Maintain detailed records of client interactions in the case management system (CMS). 
  • Identify patterns in client feedback and recommend improvements to internal processes. 
• Collaboration: 
  • Work closely with the Account Manager team to address client concerns and escalate critical issues. 

Required Skills and Qualifications

• Bachelor’s degree or equivalent experience in customer service, business, or a related field. 

• 1+ year of experience in customer support, preferably in SaaS or financial services. 

• Knowledge of fraud and disputes processes is a strong advantage. 

• Excellent written and verbal communication skills. 

• Strong problem-solving abilities and attention to detail. 

• Ability to manage multiple priorities in a fast-paced environment. 

• Proficiency in case management systems and basic troubleshooting tools. 

• Bilingual preferred 

• EST time zone preferred 

APPLY NOW